'We had a specific requirement for telemarketing training and sales floor management to support one of our major clients.  Miracle were able to come in at short notice and very quickly pick up the brief and deliver training and management intervention to meet our needs'

BPO Contact Centre Owner - South Wales

GTI is the University of Glamorgan's business incubation facility, designed to promote and support entrepreneurship and the development of viable businesses.

“Matt Rogers of Miracle Training has provided sales and marketing advice and mentoring to some of the growth businesses, this has been effective and much appreciated.”

Pam Voisey - Project Manager – GTI – University of Glamorgan

The comments below are taken from feedback sheets of previous trainees:

" I have learned a lot from Matt, such as my introduction being boring and not to the point enough, I will now take this into account from now on "

" After my session with Matt, I have been advised to "keep it simple" and not to bombard my prospect with too much information at the start of the call "

" Matt didn’t get to listen in to any decent calls, after a short discussion I have realised I'm changing my approach too often, not giving myself chance to get confidence with one approach "

" I will use what Matt has taught me, to help with the structure of my call, I understand more now, he's been a big help "

" I have learned more about overcoming objections when I first speak to my customer, it has helped me a lot! "

" I now have a good call structure after being with Matt, cuts out the bumf and gets straight to the point, no more chasing... watch this space... sell sell sell! "

" Instead of going for the same person in the same company over and over, Matt said to ask certain questions to others in the company to decide if its worth carrying on, saves more calls if I cant do business with them for some definite reason "

" I have been made aware of my tendency to relay too much information and hence now I’m being direct and to the point. Matt provided a structure to utilise when initially communicating with decision makers. It is very useful and has given me a different perspective on needs of both the prospect and me in negotiation "

" I have learned to slow down, thanks Matt "

" Very optimistic about the changes "

" Gave me more confidence because I knew where the call was going!, I've already booked an appointment and it's only been an hour! "

" Matt reminded me about using "the pause", and not to over-sell the product "

" I had training on alternative closing techniques, really needed this as Matt has showed me where to concentrate on, I'd rather this type of training instead of group meetings as Matt’s way is for you personally not generally for the group, everyone’s situation is different "

" The training will help me be more direct and to drill down more to get extra information on my prospects, more sales will come now "

" I know I'm far from being a top seller, but I now know asking for the sale on every decent call WILL help me get "top seller" status! "

" I tried the new techniques Matt taught me, my prospect ASKED me to sell it to HER today!!!"